Delivery & Returns

Orders are processed and delivered Monday-Friday (excluding Christmas), we do not despatch or deliver on weekends. Orders placed after 4pm (GMT) will be processed the following working day. Unfortunately we can not be held responsible for deliveries that are late.

UK Orders

We now offer FREE standard delivery on all UK orders, and next day delivery for a charge of £1.50. Details for other delivery options and destinations are listed below.

UK orders are despatched by Hermes. If you have any questions relating to your order, please don't hesitate to contact us on 0161 627 2558 or email customerenquiries@ravel.co.uk.

International Orders

Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur.

International orders are despatched on DHL. 

Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which you the customer are responsible. We only issue a commercial invoice for consignments being shipped outside of the EU. If you require a copy please email customerenquiries@ravel.co.uk.

Type of delivery Price Delivery Service Additional Information
UK Free 1-3 working days Orders must be placed before 4pm Monday – Friday. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland.
Europe A £10.00 2-4 working days Includes, Belgium, Netherlands, Luxembourg, France, Germany
Europe B £15.00 4-6 working days Includes all other EU countries other than the above.
Standard Eire £10.00 2 working days  
USA/Canada £15.00 3-4 working days  
Australia/New Zealand £25.00 3-4 working days  
Worldwide A £25.00 3-6 working days Includes all countries outside the EU, except South America.
Worldwide B £30.00 3-6 working days Includes all South American countries (Argentina, Brazil, Bolivia, Chile, Columbia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela)

 

Returns Policy - UK

From the date you receive your order you have 14 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. If your return is outside our 14 day policy or you have any other issues in relation to your order please contact customerenquiries@ravel.co.uk.

To return your item(s) via Collect+ for £3, please follow the guide on your delivery note (see www.collectplus.co.uk for information on locations nationwide). The £3 charge will be deducted off any refund that we issue to you on receipt of the goods.

Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or a signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.

Returns Policy - International Orders
For international returns, there is no need to contact us, simply complete the form provided and return to us with the product you wish to return, ensuring that you have attached the label provided. If you no longer have the label, then please send the parcel to:


Ravel Online Returns
Werneth Ring Mills
Henley Street
Off Featherstall Road North
Oldham
Greater
Manchester
OL1 2AE
United Kingdom

We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.Please note that you will be liable for any charges in relation to returning any unwanted items unless the item is faulty or delivered in error. We will email you to confirm your return has been processed, please note the cost of the goods only will be credited to your card.

Return of Faulty Items (International)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at customerenquiries@ravel.co.uk with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. Our designated carrier, DHL, will then be in touch to arrange a collection at a time to suit you. We will then process the return on receipt of the goods from DHL. Please note we can NOT reimburse any carriage costs you have incurred if you choose to return a faulty item to us at your own expense. Also we cannot accept the return of online orders by hand or in any of our high street stores worldwide.