You may be interested to know our couriers offer a contact free delivery experience and our delivery options remain unchanged. As of 25th June all UK orders placed will qualify for free Collect+ returns up to 30 days. If you are continuing to isolate, please contact a member of our customer service team who will be happy to assist you.
Orders are processed and delivered Monday-Friday (excluding Christmas), we do not despatch or deliver on weekends. Orders placed after 3.30pm (GMT) will be processed the following working day. Unfortunately we can not be held responsible for deliveries that are late.
We now offer standard delivery for a charge of £2.95 on all UK orders, and next day delivery for a charge of £3.95. Details for other delivery options and destinations are listed below.
UK orders are despatched by Hermes. If you have any questions relating to your order, please don't hesitate to contact us on 0161 627 2558 or email firstname.lastname@example.org.
Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur.
International orders are despatched on DHL.
Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which you the customer are responsible. We only issue a commercial invoice for consignments being shipped outside of the EU. If you require a copy please email email@example.com.
|Type of delivery||Price||Delivery Service||Additional Information|
|UK||£2.95||1-3 working days||Orders must be placed before 3.30pm Monday – Friday. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland.|
|Europe A||£10.00||2-4 working days||Includes, Belgium, Netherlands, Luxembourg, France, Germany|
|Europe B||£15.00||4-6 working days||Includes all other EU countries other than the above.|
|Standard Eire||£10.00||2 working days|
|USA/Canada||£15.00||3-4 working days|
|Australia/New Zealand||£30.00||3-4 working days|
|Worldwide A||£25.00||3-6 working days||Includes all countries outside the EU, except South America.|
|Worldwide B||£30.00||3-6 working days||Includes all South American countries (Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela)|
Returns Policy - UK
We now offer FREE RETURNS from the date you receive your order you have 30 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. If your return is outside our 30 day policy or you have any other issues in relation to your order please contact firstname.lastname@example.org.
To return your item(s) via Collect+, please follow the guide on your delivery note (see www.collectplus.co.uk for information on locations nationwide).
Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or a signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.
Exchanges - UK
If you would like to exchange your order, please contact customer services on 0161 627 2558.
Returns Policy - International Orders
For international returns, there is no need to contact us, simply complete the form provided and return to us with the product you wish to return, ensuring that you have attached the label provided. If you no longer have the label, then please send the parcel to:
Ravel Online Returns
Werneth Ring Mills
Off Featherstall Road North
We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit. Please note that you will be liable for any charges in relation to returning any unwanted items unless the item is faulty or delivered in error. We will email you to confirm your return has been processed, please note the cost of the goods only will be credited to your card.
Return of Faulty Items (International)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at email@example.com with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. Our designated carrier, DHL, will then be in touch to arrange a collection at a time to suit you. We will then process the return on receipt of the goods from DHL. Please note we can NOT reimburse any carriage costs you have incurred if you choose to return a faulty item to us at your own expense. Also we cannot accept the return of online orders by hand or in any of our high street stores worldwide.