Returns

Returns Policy - UK

From the date you receive your order you have 14 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. To initiate a return login to your Ravel account and select the pair/pairs you wish to return and give a reason for return. Then head to http://www.royalmail.com/track-my-return/create/5856 to create a returns label/QR code or scan the QR code below. You'll need to provide your Ravel order reference (this starts with RAV) so you can generate a label. Please note that a £3.00 fee will be deducted from your refund for using the Royal Mail returns service. Refunds will only be products, delivery charges are non refundable.

If you used guest checkout, you can use the Royal Mail link to send the item back, please ensure your Ravel order reference (this starts with RAV) is entered when completing the form.

Refunds can take up to 10 working days to be processed. We will email you to confirm your return has been processed, please note the cost of the goods only will be credited to your card, all delivery charges are non-refundable and a £3.00 returns charge will be deducted from your refund for using the Royal Mail returns service. If your return is outside our 14-day policy or you have any other issues in relation to your order please contact customerenquiries@ravel.co.uk.

Please note that refunds for Klarna payments will take longer to process.

Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.

Please send to:

Ravel Online Return, Werneth Ring Mills Henley Street Oldham OL1 2AE